FAQ's

Flights

 

I need to change/cancel my reservation!

If booked a flight to Makkah or Madinah and you were redirected from our site to a provider's web page to complete your booking, then you'll need to get in contact with the provider directly. Not sure who your provider is? Check your credit card statements to see who charged your card.

When I click on a deal on your site it tells me that the price has changed! Why’s that?

Because we're searching hundreds of other travel sites at once, sometimes there are accuracy issues with the information we're receiving from those sites. Either the site isn't updating their inventory with us, has given the wrong path or another traveller has booked the last available seat.

What is GoHaramain.com’s refund policy.

Because GoHaramain.com is a flight search engine, not a seller, we don't have a refund policy -- that's handled solely by the provider that booked your trip. Not sure what company to talk to? Check your credit card statement.

Do flight prices include Taxes and Fees?

All flight prices on GoHaramain.com include applicable taxes and fees. Exceptions to this are any optional fees like checked baggage or airlines that charge for seat selection, pet accommodation, etc. These types of add-ons will have to be arranged separately with your airline.

Can I book a flight for another person?

If you wish to pay for someone else's flight, you can certainly do so. However, you'll need to make sure when entering the passenger's details that the name you put on the ticket matches the traveller's ID exactly - a simple typo could prevent them from flying. Also, be aware that many airlines charge a substantial change fee to correct any mistakes should any information need to be edited after the ticket has been booked.

I’m looking to visit several different places on this trip. Can I do this?

We've got you covered. When you're on the GoHaramain.com’s Flights page, select 'Multi-City' above the search bar before you perform your search. This will allow you to search for a flight with different legs.

How do I book a flight for a large group?

Currently GoHaramain.com can search for a maximum of nine passengers at a time. That said, GoHaramain.com can still help you locate the best itineraries for your group. We suggest you complete the GROUP form to get a price for a larger group.

Hotels

 

I need to change/cancel my reservation!

If you have made your hotel bookings for umrah outside of GoHaramain.com or were redirected from our site to a provider's web page to complete your booking, then you'll need to get in contact with the provider directly. Not sure who your provider is? Check your credit card statements to see who charged your card.

When I click on a deal on your site it tells me that the price has changed! Why’s that?

When searching for the best hotels in Makkah or Madinah, there will be times that you will miss the deal. Because we're searching hundreds of other travel sites at once, sometimes there are accuracy issues with the information we're receiving from those sites. Either the site isn't updating their inventory with us, has given the wrong path or another traveller has booked the last available seat.

What is GoHaramain.com’s refund policy.

Because GoHaramain.com is a hotel search engine, not a seller, we don't have a refund policy -- that's handled solely by the provider that booked your trip. Not sure what company to talk to? Check your credit card statement

Where do the hotel star ratings come from?

Star ratings are provided by the hotels themselves as well as online travel agencies that sell hotel rooms. GoHaramain.com takes that information and displays what's most accurate. We understand that some of these providers are more reliable than others and take this into account when displaying the number of stars.

 

Umrah eVisa 

 

I need to change/cancel my Saudi umrah evisa.

If you have made an online Saudi umra visa application at our website and want change/cancel the umrah evisa, then immediately contact customer.service@GoHaramain.com! If you do not contact GoHaramain.com within the hour of submitting the application, then no change will be possible or refund issued. 

Where are my umrah evisa application details?

Did you look in Accounts? If you booked on the GoHaramain.com site then you should be able to find it there.

 

Saudi Tourist eVisa 

 

What is the Saudi Tourist eVisa?

The new Saudi Arabian tourist eVisa marks a turning point for the country, it has opened Saudi Arabia up to tourism. You know have the opportunity to explore the whole of Saudi Arabia and stay for a longer duration.

The online Saudi tourist eVisa application form is straightforward and only takes a few minutes to complete. 

Is this available for everyone?

The online Saudi tourist eVisa is available for elligible citizens from 49 different countries to visit Saudi Arabia. The following is a list of countries for whom the new online tourist visa facility is available. Citizens of countries not listed will need to visit the Saudi Consulate in person.

  • Australia
  • Austria
  • Andorra
  • Belgium
  • Bulgaria
  • Brunei
  • Canada
  • China 
  • Cyprus
  • Croatia
  • Czech Rep.
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Italy
  • Ireland
  • Japan
  • Kazakhstan
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Monaco
  • Montenegro
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russia
  • San Marino
  • Singapore
  • Slovakia
  • Slovenia
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Ukraine
  • United Kingdom
  • United States

 

       

 

What is the length and validity of the Saudi Tourist eVisa?

The eVisa is a multiple entry visa that is valid for one year. This will allow travellers to enter and travel to Saudi Arabia for up to 90 days each time.

Is there Medical Insurance?

All aplicants must obtain an insurance coverage in order to obtain an Saudi Tourist eVisa. The insurance is 140.00 SAR (aprox. 32 € ) and it's included in our eVisa, together with the eVisa processing fees.

The below are the approved and certified medical insurances which provides our service.

Medical Insurance Companies:

  • Arabian Shield cooperative Insurance Company: https://www.der3.com/

  • Saudi United Cooperative Insurance (WALAA): https://www.walaa.com/

  • Tawuniya cooperative Insurance Company: http://www.tawuniya.com.sa/en/individual

  • BUPA Arabia for Cooperative Insurance: https://bupa.com.sa/en/

  • MedGulf Company: https://www.medgulf.com.sa/

What documentations will I need to take with me to travel?

After the application for the Saudi Tourist eVisa has been completed and approved, it will be sent to the traveler by email. Travelers can present a copy of the Saudi eVisa, along with their passport, to the Saudi border authorities on arrival.

The passport details entered on the application form must match the traveler’s passport exactly. If the information does not correspond, the electronic visa will not be valid.

 

Online Umrah Cab Booking

 

I need to change/cancel my reservation.

Help is on the way: if you booked the ground transport on GoHaramain.com site with one of our providers, then you can go to the Account and get info on there around-the-clock support.

Where is my umrah cab booking?

If, for example, you have booked a taxi from Jeddah to Makkah, and you want to find this booking, look in Accounts. If you booked on the GoHaramain.com site with one of our providers, you should be able to find all of your umrah cab bookings there.

What is GoHaramain.com’s refund policy?

If you cancel 45 days before landing within Saudi Arabia, then we can offer you full refund.  

 

Account

 

Where can I find my booking confirmation?

If you booked either the ground transport and umrah visa on GoHaramain.com, go to Accounts for info.

I need to change something in my GoHaramain.com account, how do I do that?

Easy! Visit your Account page and have at it.

How do I reset my password?

When you try to sign into your account, select the reset password link.