Terms of Use and Conditions

Terms of Use and Conditions


Go Haramain Limited welcomes you (the “Customer” or “you”) to its website (the “Site”). The terms "GoHaramain.com" or "we" refer to Go Haramain Limited. References to the Site are deemed to include derivatives thereof, including but not necessarily limited to websites and applications, whether accessed by mobile phone, tablet or other device. 

By accessing, browsing and using the Site and/or by making a reservation through GoHaramain.com, you acknowledge and agree having read, understood and agreed to the Terms of Use. The terms and conditions set out below and the Policies are collectively referred to as the “Terms of Use”. If you do not agree to the Terms of Use, please cease use of the Site immediately. The Terms of Use – as may be amended from time to time – constitute the entire agreement, and supersede any other agreements or understandings (oral or written), between you and Go Haramain Limited with respect to their subject matters unless explicitly stated otherwise.

What we do for you

GoHaramain.com allows you to search for airline tickets and hotel rooms. It also facilitates the application of umrah visa / Saudi tourist eVisa along with ground transport bookings.

Flights and Hotel Rooms

Every time you submit a search request, we contact a number of our partners – including, but not limited to, service providers, airlines, hotels, travel agencies [collectively referred to as Travel Providers] – to provide us with a list of available options; then we sort out the results and present them to you. You can search, filter and browse the results until you find a suitable option and click on the corresponding record. At that time you are redirected to the Travel Providers and all your further interactions take place with them, not with GoHaramain.com.

GoHaramain.com does not provide, own or control any of the travel services and products that you can access through our Site, such as flights, and accommodations (the 'Travel Products'). These Travel Products are owned, controlled or made available by the Travel Providers either directly (e.g. airline) or as an agent (e.g. online travel agency). The Travel Providers are responsible for the Travel Products. The Travel Providers' terms and privacy policies apply to your booking, so you must agree to and understand those terms. Furthermore, the terms of the actual travel provider (airline, hotel, tour operator, etc.) apply to your travel, so you must also agree to and understand those terms. Your interaction with any travel provider accessed through our Site is at your own risk; GoHaramain.com does not bear any responsibility should anything go wrong with your booking or during your travel.

The display on GoHaramain.com of a Travel Product or a Travel Providers does not—in any way—imply, suggest, or constitute a recommendation by GoHaramain.com.

GoHaramain.com is in no way responsible for the accuracy, timeliness or completeness of content from the travel providers. Since GoHaramain.com has no control over the Travel Products and does not verify the content uploaded by the Travel Providers, it is not possible for us to guarantee the prices displayed on Our Website. Prices change constantly and additional charges (e.g., payment fees, services charges, checked-in luggage fees, local taxes and fees) may apply, so you should always check whether the price asked for a booking is the one you expected

We constantly update the web site, the way the information is presented and add/remove the Travel Providers appearing in the search results. We do it at our own discretion.

Umrah Visa / Saudi Tourist eVisa

You have the option to choose and book the type of visa that you require. After payment has been made, an application for the umrah visa is made. Under the new E-visa system the visa should be issued within 24-36 hours, unless there is a delay from the Online Visa System. 

Ground Transport

You can choose from different travelling routes indicated for your umrah. These routes are primarily between Jeddah, Makkah and Madinah. You will be able to book, depending of the people travelling, the vehicle type and pick-up and drop-off locations. On completion of the payment process, a confirmation email will be sent to you. The booking information will be relayed to our transport partner.

What we don’t do for you

We don’t sell tickets or hotel bookings. Our Site allows you to search for the flight and hotel products, but you pay directly to the Travel Providers on their web sites. Hence, if you have questions, suggestions or service inquiries, please forward them directly to the provider concerned.

GoHaramain.com has no responsibility for the flight or hotel booking because GoHaramain.com has no involvement in creating the description of the Travel Product, in defining the price and any fees, or in providing the Travel Products that you book. If you have any issues or disputes with your booking and/or the Travel Product, you agree to address and resolve these with the Travel Provider and not with us.

All mentions of the Travel Providers, including their trademarks and logos, are made for information purposes only. We don’t recommend any tickets / bookings over other tickets / bookings. We provide the comparison tool and the information we collect from the Travel Providers. All decisions are yours.

Intellectual Property Rights

Unless stated otherwise, the software required for our services or available at or used by our Site and the intellectual property rights (including the copyrights) of the contents and information of and material on our Site are owned by Go Haramain Limited, its suppliers or providers.

Go Haramain Limited exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the Site on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep) link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the Site or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to Go Haramain Limited. Any unlawful use or any of the aforementioned      actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).

You may use information from the Site for your own personal use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.

We may provide hypertext links to other sites which are operated by other people. Using such a link, you acknowledge leaving the Site and proceeding at your own responsibility.

Travel advisory

We urge passengers to review travel prohibitions, warnings, announcements and advisories issued by their governments prior to booking travel, particularly when travelling to the Kingdom of Saudi Arabia. Passengers should take great care to attain the relevant visa to perform Umrah. GoHaramain.com has partnered with agents that are registered and approved by the Saudi Arabian Ministry of Hajj, who can provide the correct umrah visa required.

GoHaramain.com does not represent or warrant that travelling to the Kingdom of Saudi Arabia for Umrah is risk-free,  and can never be held liable for damages or losses that may result from travel to such a destination. GoHaramain.com can under no circumstances be held liable for any incidents occurring during your stay at the Accommodation. You are strongly advised to check the relevant travel advisories issued by your government to take the necessary precautions.

You are also advised to take personal travel insurance.

GoHaramain.com cannot be held liable for any loss incurred in the event of your failure to hold the necessary passports, visas and documentation for your journey. It is your responsibility to obtain whatever travel documents are required.

Please note that the Kingdom of Saudi Arabia have strict rules and regulations on the import of restricted or prohibited goods, items or substances. These can include but are not necessarily limited to alcohol, tobacco, perfumes, drugs, medication, books, movies, DVDs, adult entertainment materials, food stuffs, plants, animal parts, etc. It is your responsibility to verify and comply with applicable regulations. Non-compliance can lead to severe penalties.

Umrah Visa Requirements (Applications on this platform can only be made by the residents of the United Kingdom):

  • According to the laws of Saudi Arabian government a person or even a group of people cannot apply for Umrah visa on their own. Thus, it is absolutely necessary that Muslims should acquire the services of an authorized Umrah travelling company or agent in order to get Umrah visa.

  • When you are applying for your Umrah visa application form  make sure that your British passport is valid for the next 7 months and that it has at least 2 blank pages (a vacant double-page spread). This will be utilized in issuing your minor pilgrimage visa. The period of validity is to be calculated starting from the date of submission of your Saudi visa application form. Also the candidate must be in possession of a confirmed, non-refundable air ticket. This adds weight to the promise you make to the Saudi government that you will not stay in the country anymore than what is necessary for the fulfilment of your pilgrimage.

  • People who have entered in the UK on business or visit visa are not eligible to apply for minor pilgrimage visa.

  • Those,who have a non-Muslim name, should also need to submit a certificate from a religious centre or Mosque along with their passport and visa application to certify that they are Muslim.

  • Women, who are below 45 years of age, are not allowed to perform Umrah without a mahram. For more information about who is a mahram, please visit here. Thus, a proof of relationship with the male member may be required.

  • Women, who are of 45 years or above age can perform Umrah without a mahram. However, they are required to travel in a group. and they will possibly require NOC (no objection certificate) from their mahram.

  • Children, who are below 18 years of age will not get Umrah visa until they are accompanied by any elder member or members of their family.

  • The candidate must be properly vaccinated against meningitis and is bound by duty to provide documented proof of that vaccination. This medical report must be the current record of the candidate's health in that respect and should hold a validity of 3 years. It is recommended to take this vaccination for Umrah at least two weeks before the flight. Furthermore, schedule your medical consultation well in time to avoid unforeseen developments. Children require an additional polio vaccination certificate.

  • Though, Umrah visa is valid for 30 days but pilgrims are not allowed stay in Saudi Arabia for 30 days. In fact, pilgrims have to pack their bags and leave the country maximum after spending 14 days, according to the new 2018 rule. Similar is the case in the holy month of Ramadan, as pilgrims cannot stay for more than 14 days in the Kingdom.

The reason behind issuing 30 days visa by Saudi embassy is that pilgrims need to enter the Kingdom within this time period. Once they arrive in Saudi Arabia they need to perform Umrah and other important rituals in 14 days and exit the country on day 15 at most.

Saudi Tourist eVisa Application Terms (49 countries listed in FAQ's):

  • You acknowledge that all the information provided is true and reliable. In addition, you pledge to abide to the laws and rules of the Kingdom of Saudi Arabia and respect the customs and Islamic traditions of its people during the stay. You acknowledge your understanding that the specialized authorities in the Kingdom of Saudi Arabia have the right to deny your entry and can send you back to where you came from if you did not comply with the rules and laws; or if the information under which you received the visa are proven to be incorrect.

  • You are fully aware that all intoxicating substances, narcotic drugs, indecent materials and publications, as well as publications related to any religious beliefs or political tendencies that contradict with Islam are prohibited in the Kingdom of Saudi Arabia.

  • You are fully aware of the procedures and controls regarding the batch-release and clearance of medicines, containing narcotic or psychotropic substances that are possessed for personal use by patients arriving and departing from The Kingdom. Such procedures and controls are provided in the link below:http://www.sfda.gov.sa/ar/drug/drug_reg/pages/drug_reg.aspx. You are also aware that if these regulations and controls are transgressed, you shall be subjected to sanctions and penalties stated in the Law of Combating Narcotics and Psychotropic Substances.

  • You have never been deported from The Kingdom of Saudi Arabia or any other GCC country, nor that you have violated their rules.

  • You pledge to Abide to the type of visa you were provided and to its terms and duration; and you shall leave the country before the expiry date specified within the visa. You are also fully aware of the penalty you shall endure in case of your violation to the rules of the Kingdom or to your entry visa; and that you shall be subject to the penalty and the execution of the punishments stipulated by the laws regulating the process of handling people entering the Kingdom with visas for Hajj or Umrah and other types of visa issued by the Royal Decree No (m / 42), on 18 / 10 / 1404 H and amended by Royal Decree No (m/9) on 1/5/1420 H. As well as the sanctions on violators of residency and work regulations promulgated by the Council of Ministers resolution No (140) on 6/5/1434 H.

  • You acknowledge the right of the Saudi authorities to repatriate you from the port of entry at your own expense or deport the Saudi territory after entering it. You acknowledge the right of the Saudi authorities to apply the penalties provided by Law if proven that after you received your visa or residence permit, that you have submitted incorrect papers or documents or provided false statements to any Saudi authority locally or abroad in order to obtain a visa for yourself or for someone else; for the reason of entry or to obtain a residence permit or any other official visa. Or being a contributor or partner in providing such information or documents that do not match the truth.

  • You acknowledge that drug dealing or smuggling drugs into the Kingdom is a crime punishable by death penalty.

  • You acknowledge and pledge again that all written information shall be correct and exactly as it is written in your passport that will be used in your travel and entrance to the Kingdom of Saudi Arabia; and you take full responsibility for it. If it is proven otherwise -or your name appears to be included in a list containing the banned people, then your request shall be rejected, or your visa shall be canceled automatically once granted. Moreover, you acknowledge the right to the Saudi authorities to deport you back to the port of entry at your own expense and you shall not have the right to claim compensation.

  • You understand that you are not permitted to use the tourist visa for any purpose other than tourism, and that you will not practice any paid or non-paid work related activity, nor perform Hajj during your stay in Saudi Arabia

  • Visa application fees are non-refundable


  • The travel search service is provided to you “as is” without any warranties, including fitness for purpose. It provides generic information that doesn’t take your specific requirements into consideration. All the ticket/booking information we display comes from our partners and we don’t validate it for accuracy, availability, applicability, compatibility with your needs or citizenship / visa status, etc.

  • We are not responsible for the validity of information outside of our control related to exchange rates, weather, time zones and time difference, travel time, etc. The information published in city guides may not be accurate and you use it at your own risk.

  • We disclaim any responsibility for any actions performed by you based on the information presented or implied on our web site.

  • Because GoHaramain.com don’t sell flight tickets or book hotels, we can’t guarantee the availability of tickets or bookings, or that the price given by the Travel Providers will be the same price you will pay.

  • We don’t guarantee that the price that will be displayed to you will contain ALL the charges and fees, including, but not limited to: airport charge, fuel surcharge, departure tax, checked baggage fee, credit card processing fee, etc.

  • We don’t guarantee your satisfaction with your flight or booking because the provisioning of service is beyond our control.

  • Theoretically, our web site may go down or become unresponsive for a short period of time. In the unlikely event of this happening, we are not responsible for any inconvenience you incur.

  • We may change these terms of usage at any time without advance notice.


If you have complaints about GoHaramain.com’s service, you can contact our Customer Service team at customer.service@goharamain.com. We will do our very best to help you. 

Claims based on implementation of the transport not being in accordance with the contract should be submitted within 28 days of the contractually-scheduled end of the trip. In that case, contact customer.service@goharamain.com. Claims should be made in writing, in Customer's own interest. The limitation period begins on the day on which the trip should end, based upon the contract.



Disclaimer of Warranties

All content, including software, products, services, information, text and related graphics contained within or available through the Site are provided to you on an "as is," "as available" basis. Go Haramain Limited make no representations or warranties of any kind, either express or implied, as to the operation of this website or the information, content or materials included on this website and to the fullest extent permissible pursuant to applicable law, Go Haramain Limited disclaim all representations, conditions and warranties of any kind, either express or implied, including, but not limited to, the implied conditions or warranties of merchantability or satisfactory workmanlike effort, informational content, title, or non-infringement of the rights of third parties. Go Haramain Limited do not warrant or make any representations that the site will operate error-free or uninterrupted, that defects will be corrected, or that the site and/or its servers will be free of viruses and/or other harmful components. Go Haramain Limited do not warrant or make any representations regarding suitability, availability, accuracy, reliability, completeness, or timeliness of any material of any kind contained within the site for any purpose, including software, products, services, information, text and related graphics content.


You agree to indemnify and hold harmless Go Haramain Limited from and against any liability, damage or loss including legal fees and expenses that Go Haramain Limited incur or suffer as a result of any action, inaction or omission by you. If you use the Site for or on behalf of a third-party ("Third-party"), such as a family member or a travelling companion, you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third-party of all applicable terms and conditions. Each customer using the Site for or on behalf of a Third-party agrees to indemnify and hold Go Haramain Limited harmless from and against any and all liabilities, losses, damages, suits and claims (including the costs of defence), relating to the Third-party's or the user's failure to fulfil any of its obligations as described above.

GoHaramain.com reserves the right, in its sole discretion, to modify, suspend, or terminate the Site and/or any portion thereof, including any service or product available through the Site, and/or your use of the Site, or any portion thereof, at any time for any reason with or without notice to you. In the event of termination, you will still be bound by your obligations under the Terms of Use, including the warranties made by you, and by the disclaimers and limitations of liability. Additionally, GoHaramain.com shall not be liable to you or any third-party for any termination of your access to the Site. GoHaramain.com reserves the right to amend or repeal the Terms of Use (or parts thereof) as it deems appropriate.

The Terms of Use and the provision of our services shall be governed by and construed in accordance with the laws of United Kingdom without reference to U.K. conflict of laws rules, and any dispute arising out of the Terms of Use and the services of Go Haramain Limited shall exclusively be submitted to the competent courts in England, United Kingdom.

Failure by Go Haramain Limited to enforce a right does not result in waiver of such right. You may not assign or transfer your rights. We may amend the Terms of Use at any time by posting a variation on the Site. The latest version of the Terms of Use will supersede all previous versions.

About GoHaramain.com 

All of our online services rendered through the Site are provided by Go Haramain Limited, which is a private limited liability company, incorporated under the laws of United Kingdom, having its registered address at 7 Cotterills Avenue, Birmingham B8 3RU under the company registration number 10594068.

The GoHaramain.com website is domiciled only at its registered office in England, United Kingdom. 

For all questions about GoHaramain.com, the services or the Site, or if you wish to send or serve any documents, correspondence, notices or other communications in respect of GoHaramain.com, the Site or otherwise, please contact Go Haramain Limited at customer.support@goharamain.com directly.